FONSECA RENAULD, J.; JIMÉNEZ, J. Total quality. A philosophy to guarantee satisfaction in health services. Revista Centroamericana de Administración Pública, [S. l.], n. 25, p. 75–94, 1993. Disponível em: https://ojs.icap.ac.cr/index.php/RCAP/article/view/589. Acesso em: 19 may. 2024.