Revista Centroamericana de Administración Pública

Quality management has a cross-cutting impact on the use of resources in organizations, the effectiveness and efficiency in achieving their objectives, as well as on the way in which their products or services are delivered to their final recipients. On the other hand, the pursuit of quality, in the form of process improvement and governance, in the private and public sector has become a critical element in advancing transparency and accountability of governments and entrepreneurs to users or customers.