Calidad total. Una filosofía para garantizar la satisfacción en los servicios de salud

Jorge Fonseca Renauld; Jeannette Jiménez

Total quality. A philosophy to guarantee satisfaction in health services.

Authors

Jorge Fonseca Renauld
Jeannette Jiménez

Keywords:

QUALITY, SATISFACTION, HEALTH

Abstract

THE AUTHORS PROPOSE THE TOTAL QUALITY PHILOSOPHY AS THE MAIN ADMINISTRATIVE STRATEGY TO ACHIEVE EFFECTIVENESS AND EFFICIENCY IN HEALTH CARE ORGANIZATIONS.

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Published

1993-12-20

How to Cite

Fonseca Renauld, J., & Jiménez, J. (1993). Total quality. A philosophy to guarantee satisfaction in health services. Revista Centroamericana De Administración Pública, (25), 75–94. Retrieved from https://ojs.icap.ac.cr/index.php/RCAP/article/view/589