An approach to the prospective analysis of public administration and quality of public services in Guatemala.

Abstract

PROPOSES PROSPECTIVE ANALYSIS AS A TOOL FOR THE GUATEMALAN PUBLIC ADMINISTRATION TO INCREASE THE QUALITY OF PUBLIC SERVICES, IDENTIFYING A SERIES OF VARIABLES RELEVANT TO THE STATE OF THE GUATEMALAN PUBLIC ADMINISTRATION, WITHIN THE FRAMEWORK OF PROSPECTIVE ANALYSIS, RECOMMENDING THE NEED FOR THE PROFESSIONALIZATION OF GOVERNMENT OFFICIALS AND THE CREATION OF EXPERT GROUPS.