Experiencias de gestión de calidad en Costa Rica. El caso de la Superintendencia de Pensiones, SUPEN

Mauricio Ávila Valverde; Ana Méndez Zúñiga

Quality management experiences in Costa Rica. The case of the Superintendence of Pensions, SUPEN.

Authors

Mauricio Ávila Valverde
Ana Méndez Zúñiga

Keywords:

PUBLIC ADMINISTRATION, QUALITY, AWARD

Abstract

DOCUMENTS THE EXPERIENCE OF THE SUPERINTENDENCE OF PENSIONS, SUPEN, OF COSTA RICA CONCERNING THE IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM, ALLOWING IT TO PARTICIPATE IN THE FIRST EDITION OF THE NATIONAL AWARD FOR QUALITY IN PUBLIC MANAGEMENT IN DECEMBER 2010, OBTAINING THE AFOREMENTIONED AWARD.

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Published

2011-12-01

How to Cite

Ávila Valverde, M., & Méndez Zúñiga , A. (2011). Quality management experiences in Costa Rica. The case of the Superintendence of Pensions, SUPEN. Revista Centroamericana De Administración Pública, (60-61), 389–400. Retrieved from https://ojs.icap.ac.cr/index.php/RCAP/article/view/244