Governance and Smart Public Administration:

a novel approach to revitalized management

Abstract

STRATEGIES AND INITIATIVES TO PROMOTE QUALITY AND CONTINUOUS IMPROVEMENT ARE ESSENTIAL TO FULFILL THE FUNDAMENTAL ROLE OF THE STATE IN SERVING CITIZENS AND ACHIEVING RESULTS THAT MEET THEIR NEEDS. TO THIS END, IT IS ESSENTIAL TO STRENGTHEN THE CAPACITIES OF PUBLIC OFFICIALS, WHO WILL NOT ONLY BE THE KEY PLAYERS IN THE PROCESS OF IMPLEMENTING QUALITY SYSTEMS, BUT ALSO THE DRIVERS OF CHANGE TOWARDS INNOVATION AND IMPROVEMENT IF THE CONDITIONS ARE CREATED TO ALLOW IT.