No. 60-61 (2011): Good Public Management Practices

These countries have created the first phase of the "National Awards for Quality and Promising Practices", using different models of excellence, mainly the Common Assessment Framework (CAF) and the Malcom Baldrige. The Dominican Republic and Guatemala use the former, and Costa Rica and El Salvador use the latter.

These awards are granted in the Dominican Republic by the Ministry of Public Administration, MAP, since 2005; in Costa Rica in 2010, by the Ministry of National Planning and Economic Policy, MIDEPLAN, and the General Directorate of Civil Service, DGSC, of Costa Rica, a joint initiative of both institutions; El Salvador's Secretariat for Strategic Affairs launched its Award in 2010, and in 2011 in Guatemala, coordinated by the National Civil Service Office, ONSEC, a product of the Inter-Institutional Committee made up of the Secretariat of Planning and Programming of the Presidency, SEGEPLAN, the Ministry of Public Finance, the Ministry of Education, and the National Institute of Public Administration, INAP.

ICAP, as Technical Secretariat of the Forum, and within the framework of its "Quality Management Strategy 2011-2014", dedicates these issues to the topic of "Good Practices in Quality Management", presenting documented systematizations both for the aforementioned awards, and for the application of management systems in this area, joining efforts through the MAP of the Dominican Republic and MIDEPLAN-DGSC of Costa Rica, with the institutions that received the National Quality and Promising Practices Awards, with the aim of making them benchmarks in this area in the Region.